Canvas Frequently Asked Questions



Questions: See below for answers.

1. How do I message my writing coach?

2. How do I turn in my assignment?

3. How do I access coach feedback?

4. How do I change my password?

5. How do I take the quizzes?

6. What is the best way to reach out if I have a question not answered here?

7. How do I convert my Pages or Google Doc paper to a PDF file so I can submit it?


1. How do I message my writing coach?

Go to your Dashboard and click on the Inbox icon on the left side of the page.


Once you’re in the Inbox, Click on the compose message icon at the top, near the middle of the page.

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Click on your course.


 Choose YOUR teacher.


Compose your message and click send.

When you have unread messages, you’ll see a notification number on the Inbox icon.



2. How do I turn in my assignment?

IMPORTANT: You are only allowed to submit ONE paper per week. If you discover that you uploaded the wrong paper, you MUST get permission from your writing coach before uploading a different version. Your writing coach will evaluate the first paper you turn in UNLESS you ask permission to upload a different one.

Papers must be submitted in one of the following formats: PDF, doc, or docx. Please note: Pages and Google Docs will not work. See question 8 to learn how to convert those document files into the right format.

Login to your account. Go to your Dashboard. Click to enter your course. 

Click on the Syllabus.


Click on the Assignment for this week.


Click on the Submit Assignment button on the top right.


Go to the bottom of the page. Click on Choose File.


Find your file on your computer and click on it. Click the Submit Assignment button.


If your returned paper doesn't look similar to the one below, you are probably not viewing your feedback correctly. (Please note: each coach uses editing tools uniquely, so papers will vary. Your paper should have comments on it, not just on the side bar.) 


To view coach feedback correctly, be sure to click on the View Feedback link found on the far right side of your Submissions Details page. Sometimes you will need to scroll left to see it; it is found on the far right of your screen. (see below) If you're still not sure you're seeing your feedback correctly, please rewatch the video found in lesson 4 of the Welcome to WriteAtHome course.


4. How do I reset my password?


5. How do I take the quizzes?

At the bottom of each lesson there is a Take the Quiz button. Click on that link.


After clicking on that link, you’ll be taken to an instruction page, and at the bottom of that page is the quiz. After answering each question, click on the Next button. After you’ve completed the quiz, click on the Submit Quiz button on the bottom right.



6. What is the best way to get answers not provided here?

Canvas Guides is a great place to learn about Canvas features. Canvas is a very powerful, innovative learning platform with many customizable features. Click on the link that describes your role on Canvas. You’ll either be a Student or an Observer.

If you can’t find the answer here, or if the question is about something about the WriteAtHome curriculum, please email us at or give us a call at 757.749.6000. We are on the east coast and have phone hours Tuesday, Wednesday, and Thursday from noon unitl 4 PM EST. We often answer the phones during other times, too. =)

7. How do I convert my Pages or Google Doc paper to a PDF file so I can submit it?

If you are using an Apple device and your paper is created using .pages, here’s how to convert it into a PDF. Once you have finished your paper, click on File>Export>PDF.

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If you are using Google drive, here’s how to save your work as PDF files. Once you are finished writing, click on File>Download as>PDF. Your paper will either be saved in your Downloads, or you will be prompted to select where you want to save your file.

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